FAQ

Questions, answered plainly

Everything here reflects how the platform actually behaves. Where we have no defined policy yet, we have left the question out rather than guessed at an answer.

Getting started

Account & verification

Markets

Orders

Positions & portfolio

Funds & charges

Platform & troubleshooting

Still not answered?

The help centre goes into more detail, and you can always send us a message.

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Get started across equity, derivatives, commodity and currency segments.

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Investments in securities markets are subject to market risks. Read all the related documents carefully before investing.

Questions, answered plainly

Getting started

What is VNK Avenue?

How is VNK Avenue regulated?

Which segments can I trade?

How do I get started?

Account & verification

What documents does verification need?

How long does verification take?

My verification was rejected. What now?

How do I change my bank details?

Markets

Which markets are supported?

What are the market hours?

Can one segment be open while another is closed?

Are lot sizes realistic?

Orders

Which order types can I use?

What is the difference between a limit order and a stop loss?

Can I change an order after placing it?

What happens if I place an order when the market is closed?

Why was my order rejected?

Positions & portfolio

What is the difference between Positions and Holdings?

What happens to an intraday position at the end of the day?

Can I short sell?

Funds & charges

How do I add funds?

What charges apply to a trade?

What is blocked balance?

Platform & troubleshooting

Is market data real-time?

Something is not loading. What should I do?

Will a failed request sign me out?

Still not answered?

Open your trading account.