Privacy policy · VNK Avenue

1. Scope

This Privacy Policy explains what personal information VNK Avenue collects when you use our website, mobile application and trading platform (together, the "Platform"), how we use it, who we share it with, and the choices you have. It applies to visitors, registered customers, and anyone who submits information to us for the purpose of opening or operating an account.

2. Information we collect

2.1 Information you provide

Identity and contact details — name, email, mobile number, date of birth.
KYC documents — a government-issued identity document, proof of address, a tax or national identification number where required, a live photograph captured during onboarding, and bank account details for fund transfers.
Financial information — income details, trading experience, and other suitability information collected where required by exchange or applicable regulations.
Communications — messages you send through support, chat, or the contact form.

2.2 Information collected automatically

Device and log data — IP address, browser type, device identifiers, and approximate location inferred from your IP address.
Usage data — pages viewed, orders placed, session duration, and similar activity on the Platform.
Cookies and similar technologies — see the Cookie Policy for detail.

3. How we use your information

To verify your identity and complete KYC, as required to open and maintain a trading account under applicable regulations.
To provide the Platform's core functions — order placement and execution, portfolio and fund management, and customer support.
To detect and prevent fraud, unauthorised access, and market abuse.
To comply with legal and regulatory obligations, including reporting to regulators, exchanges, custodians and tax authorities.
To communicate with you about your account, transactions, and — where you have not opted out — service updates.
To improve the Platform's reliability and usability, based on aggregated usage patterns.

4. How we share your information

We share personal information only where necessary, with:

Exchanges, clearing corporations and depositories, as required to execute and settle your trades;
Payment processors and banking partners, to process deposits and withdrawals;
KYC verification and identity-check service providers, to complete onboarding;
Regulators and government authorities, where required by law or a valid legal process; and
Service providers who process data on our behalf (for example, cloud hosting and communication providers), under contractual confidentiality obligations.

We do not sell your personal information to third parties.

5. Data retention

We retain account and transaction records for the period required under applicable record-keeping regulations (which can extend for several years after account closure), and other personal information for as long as reasonably necessary for the purposes described in this Policy, or as required by law.

6. Data security

Access to account areas requires authentication, and every request to an account endpoint is validated server-side. KYC documents and financial data are stored with access restricted to systems and personnel who need it to operate the Platform. See the Security page for more on how accounts are protected.

7. Your rights and choices

You may request a copy of the personal information we hold about you.
You may request correction of inaccurate information.
You may request deletion of information we are not required to retain for regulatory purposes.
You may opt out of non-essential communications at any time.

To exercise any of these, contact us through the Contact page.

8. Children's privacy

The Platform is not directed at, and we do not knowingly collect information from, anyone under 18 years of age.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the Platform or by email.

10. Contact

Questions about this Policy, or requests relating to your personal information, can be sent through the Contact page.